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FAQ

 

My roof is leaking! Can you come out and fix it!

Yes! Even during the rainy season when it seems like everyone’s roof is leaking, we’re able to come out to your home, quickly pinpoint the cause of the leak, and repair your roof.

If your roof is leaking, call us right now: (360) 558-3274. Don’t delay! Small roof leaks can quickly become big problems.

 

My roof is only a few years old, why is it leaking already?

Unfortunately, roofs leak. Sometimes leaks are caused by improper installation, but even a perfectly installed roof can leak. Leaks can be caused by extreme weather, storms, heavy winds, animals such as squirrels, or deterioration. Even in a newer roof, if heavy moss is a problem that isn’t taken care of, the shingles can begin to deteriorate. The best way to avoid prolonged problems is to take care of moss, leaks, or other issues right away.

Don’t worry though, just because your roof has a leak doesn’t mean you can’t have it repaired and maintained to last many more years!

 

Do you install new roofs?

No. At Northwest Roof Maintenance we specialize in roof repair and maintenance. We do not install new roofs. You can be confident we will only suggest the services your roof truly needs and will never recommend a roof replacement that you don’t need. Homeowners who call us have one question on their minds, “How much does a new roof cost?” Fortunately, roof repairs are much less costly than full roof replacements. We can help you get the most out of your home’s existing roof.

 

What services do you offer?

 

What types of roofs do you work on?

In the Portland and Vancouver area we work on a wide variety of roof styles and materials including cedar shakes, composition roofs, and tile roofs.

 

How often do you recommend roof cleaning and service?

Every home and every roof is different and requires a unique approach. Generally speaking you should periodically check your roof for these warning signs:

If you see something you’re worried about, contact us. We’ll come out and take a look at no charge.

 

Can’t I just clean my roof myself?

While it’s possible to perform basic roof cleaning and maintenance yourself, many homeowners eventually regret doing so. Working on your roof is dangerous (even roofs that don’t look steep can be treacherous). Thousands of homeowners hurt themselves while working on their roofs every year. In addition, our roof maintenance technicians are trained to look for roofing problems before they’re noticeable to the untrained eye. We’re able to spot potential leaks and other problems before they start!

 

Where do you work?

We’re available to work on homes throughout the Portland and Vancouver metro areas. Other cities we frequently work in include Camas, Ridgefield, and Battle Ground.

 

Do I have to be home while you work?

Except for the occasional uncommon repair, we do not require you to be home. You can trust that our professional technicians will get your job done without disrupting your normal schedule!

 

The last people who worked on my house left a mess behind. Do your services include clean up?

When you hire the Northwest Roof Maintenance team, you shouldn’t have to clean up after us. All of our repair, cleaning, and maintenance services include clean up after the project is complete. We’ll leave your house and your yard looking better than when we started.

 

Do you charge for estimates?

Never. The secret to our success is our ability to quickly and accurately diagnose the root cause of your roof’s problems. We do this by offering a free preliminary roof inspection at no cost to you.

 

Do you have to get on my roof or can you assess it from the ground?

While our consultants may be able to provide you with a generic estimate from the ground, in order to ensure all of your roof’s needs are being addressed our consultants will need to get on the roof.

All of our consultants are trained and skilled in safely accessing and walking on a roof without causing damage. Getting up close and personal with the roof also ensures that our technicians are provided with detailed instructions for any maintenance or repair needed so that you aren’t surprised with additional work that wasn’t evident from the ground.

 

Does your work include a warranty?

We stand behind all of our work! You’ll never have to guess whether a treatment, service, or product is covered by warranty. All manufacturer’s warranties will be honored and we’ll be happy to do what it takes to make sure you’re happy with our work.

 


 

Request Your FREE Roof Estimate!

 

Portland: (503) 740-4808 or Vancouver: (360) 558-3274

 

Get Started Today!

 


 

Meet Our Team

 

At Northwest Roof Maintenance, our team members are committed to our core values:

Reputation

We care deeply about building and maintaining our reputation as Vancouver’s #1 roof maintenance company.

Experience

Our team members are experienced roofing professionals who work together and who do every job right.

Education

We learn from, listen to, and care about each other and our customers.

Systems

We consistently provide outstanding customer service, and to do it efficiently.

Guarantee

We’re committed to your happiness and satisfaction. You’ll love our work.
If you don’t, we want to hear from you and we want the opportunity to make things right– at no added cost to you, of course.

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