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Frequently Asked Questions About Our
Roof Services in Vancouver & Portland
Common Roof Repair Questions, Answered by Expert Roofers Near You
Do I have to be home while you work on the roof?
For most roof services and projects, it is not necessary that anyone be onsite unless attic access is required, such as for attic ventilation repair.
Do you install new roofs?
No, we do not install new roofs. We specialize in roof repair and roof cleaning. Our goal is to extend the life of your existing roof!
What types of roofs do you work on?
In the Portland and Vancouver area, we specialize in the cleaning and repairing tile roofs and composition roof repair and cleaning.
What roof services do you offer?
We offer a variety of roof services across Vancouver and Portland metro areas. Here's a list of services we offer
Do you charge for roof repair estimates?
No, we do not charge for estimates. We offer FREE roof repair estimates in Vancouver WA, Portland OR and nearby. However, there is a fee for a Buyer's Inspection for a home sale. Please contact the office and we would be happy to answer any further questions.
Do you have to get on my roof or can you assess it from the ground?
We do try to do an on-roof assessment every time. All of our consultants are trained and skilled in safely accessing and walking on a roof without causing damage. Getting up close and personal with the roof also ensures that our technicians are provided with detailed instructions for any maintenance or repair needed so that you aren't surprised with additional work that wasn't evident from the ground.
Does your work include a warranty?
We stand behind all of our work! You’ll never have to guess whether a roof treatment, roof service, or product is covered by warranty. All manufacturer’s warranties will be honored and we’ll be happy to do what it takes to make sure you’re happy with our work.
In the rare instance that unable to warrant a repair it will be very obvious in the estimate and relaid to you by the consultant before the project.
My roof is leaking! Can you come out and fix it?
Yes! Even during the rainy season when it seems like everyone’s roof is leaking, we’re able to come out to your home, quickly pinpoint the cause of the leak, and repair your roof.
If your roof is leaking, call us right now: (360) 910-8938. Don’t delay! Small roof leaks can quickly become big problems.
My roof is only a few years old, why is it leaking already?
Sometimes roof leaks are caused by improper installation, but even a perfectly installed roof can leak. Roof leaks can be caused by extreme weather, storms, heavy winds, animals such as squirrels, or deterioration. Even in a newer roof, if heavy moss is a problem that isn't taken care of, the shingles can begin to deteriorate. The best way to avoid prolonged problems is to take care of roof moss, leaks in the roof, or other issues right away.
Don't worry though, just because your roof has a leak doesn't mean you can't have it repaired and maintained to last many more years!
How often do you recommend roof cleaning and roof maintenance?
Every roof is different and requires a unique approach. Generally speaking you should periodically check your roof for these warning signs:
- Moss growth
- Loose or missing shingles or tiles
- Roof leaks
- Pest infestations (including insects)
If you see something you’re worried about, contact us. We’ll come out and take a look at no charge.
Can I just clean my roof myself?
While it’s possible to perform basic roof cleaning and roof maintenance yourself, many homeowners eventually regret doing so. Working on your roof is dangerous (even roofs that don’t look steep can be treacherous). Thousands of homeowners hurt themselves while working on their roofs every year. In addition, our roof maintenance technicians are trained to look for roofing problems before they’re noticeable to the untrained eye. We’re able to spot potential leaks and other problems before they start!
Where do you offer roofing services in WA and OR?
We’re available to work on homes throughout the Portland and Vancouver metro areas. Other cities we frequently work in include Camas, Ridgefield, Washougal, Woodland, West Linn, Lake Oswego, Clackamas, Beaverton, Tigard, Wilsonville, Happy Valley, Gresham, Gladstone, Milwaukie, and Battle Ground.
The last people who worked on my house left a mess behind. Do your roof services include clean up?
When you hire the Northwest Roof Maintenance team, you shouldn’t have to clean up after us. All of our roof repair, roof cleaning, and roof maintenance services include clean-up after. the project is complete.
Do you do roof service work in the rain?
For most of our roofing services, we can work during the rain. For safety reasons, the pace of the work is slower during the rain.
At Northwest Roof Maintenance,
our roofing experts are committed to our core values:
Integrity
We insist on being truthful, transparent and as clear as possible in every interaction.
Community
Being a caring, positive, and growth oriented community will always be a priority.
Reputation
Our reputation inside and outside our company is our prized possession. We will protect and enhance it at every opportunity.
Training
High levels of technical and professional training will help us fulfill our mission and protect our reputation.
Systems
Operating by systems and checklists will help us to consistently deliver high levels of service and do it efficiently.
Guarantee
We will always go above and beyond to exceed our customers expectations.
If a customer does not feel like they got what they paid for, we will do everything we can to make it right!
