Let us ease your fears about Roof Care – Leak Repairs, Wind or Tree Damage or Roof Cleaning. We can help ease any fears you have about what to expect when you call us, our trained staff and technician can offer information and insight. Call us for a Free roof review and Complimentary estimate. Here is an insight to our process…
There are many different ways you can initially contact Northwest Roof Maintenance, phone call, e-mail, third party websites like HomeAdvisor, an estimate request form on our website, etc.. No matter what method you use, one of our friendly and professional office staff will be your first contact. They’ll gather the information needed to contact you again, and then get some information about your roof. Once this information is gathered they will set up a time to have one of our consultants out to take a look at your roof.
Our roof consultants have experience inspecting and accurately diagnosing a variety of roof types, pitches, problems, etc.. They will always come physically inspect your roof in order to accurately assess what your roof needs. Their goal is to best help you determine what will be best for your specific roof and they will never try to push something you don’t want or don’t need. If you have a leak or attic issues we will ensure you are home so our consultant can get inside. But if all the work is exterior we make it easy on you and can do the inspection without you home so you don’t have to rearrange your schedule! Once they have inspected the roof they will send you a written version of the estimate via email (or if your prefer hard copy in the mail). This is to ensure that there is no miscommunication that can happen with verbal estimates. If at this point you have any questions or concerns, you can easily reach the consultant who looked at your roof via phone or e-mail!
Once you’ve had any questions answered and had a chance to make a decision, if you want to get the work scheduled you just let us know! We will let you know how far out we are and then you can just sit back. We will keep an eye on the weather, find an optimal day to get your work done, then we will call you to confirm that date works for you!
Then comes the work itself. On the day of the work you can expect one of our crews to arrive ready to get to it! They’ll let you know they are there, will perform the work efficiently and professionally, then let you know when they have finished. If at any point the crew determines additional work is necessary due we will ALWAYS check with you before doing something that will change the estimate amount. Once the work is complete the crew will provide you with a copy of the invoice. We want payment to be easy for you, so we accept either check at the time of service or any major credit card!
The next business day or two you will get a call from our office, following up to make sure that you are satisfied with the work done. Our goal is 100% customer satisfaction and we want to give you the chance to provide feedback or ask questions! If for any reason there are issues with the work done, we will work with you to get things resolved quickly! At this point you are left with a roof that is better than it was before!
So there you have it, the simple outline of our process from first contact to final product! Of course different situations will call for slight variations in this, but roughly, you are now ready to call us for your Complimentary Estimate! Contact us at 503-740-4808 or 360-910-8938 they both ring in our office, OR email us here!